Blog

Government Surveillance with SIM cards & apps

by George Lovell | | 0 comments

In China, all mobile phone users are required to submit facial recognition scans when registering a new SIM card.


The ministry justifies this policy as a safety measure in accordance with cybersecurity and antiterrorism campaigns. Critics on the other hand describe it as another step towards a dystopian surveillance state. 

You can use an eSIM in your mobile phone anywhere in the world, except China, where the technology is banned.

Logically, eSIM makes it easier for the network provider to track the user because the SIM is embedded in a chip inside the phone which cannot be easily removed like a physical SIM. I would suggest that eSIM technology simply does not fit with the Chinese government's current means and infrastructure that is in place for tracking its citizens, thus it remains outlawed. Exactly why it doesn't would require a deep dive and some speculation.

This is just one example of mass surveillance in China. The government have long been using digital technologies to monitor its citizens. Though many extreme examples presented by loopy conspiracists are often false or overblown, there are plenty of astonishing cases of covert surveillance that are grounded in evidence:

2005: The Chinese government created a mass surveillance system called Skynet. The government revealed Skynet's existence in 2013, by which time the network included over 20 million cameras. In addition to monitoring the general public, cameras were installed outside mosques i
n the Xinjiang region, temples in Tibet, and the homes of dissidents.

2017: The Chinese government encouraged the use of various mobile phone apps as part of a broader surveillance push. Local regulators launched mobile apps for national security purposes which allow citizens to report violations.

2018: Surveillance mechanisms include mass camera surveillance on the streets, internet surveillance, and newly invented surveillance methods based on social credit and identity.
The government also adopted facial recognition technology, surveillance drones, robot police, and big data collection targeting online social media platforms to monitor its citizens.

2019: It was estimated the Skynet system had over 200 million monitoring CCTV cameras, making it the largest video surveillance system in the world. One industry researcher estimated that there were approximately 416 million surveillance cameras in China.



See how your facial scans determine your allocation of toilet paper in this fascinating and harrowing piece by Vice: https://youtu.be/CLo3e1Pak-Y

The Health Code smartphone app has been used to digitize medical records and track people's health status. Unfortunately, it has also been used to control the movement of protestors - enabling the police force to track down and arrest those that publicly oppose government establishments.



See this Financial Times article, "Digital Handcuffs", to learn how the COVID-tracing app has been misused: https://www.ft.com/content/dee6bcc6-3fc5-4edc-814d-46dc73e67c7e

It's difficult to determine whether and to what extent the government should take such measures to protect its citizens. It's also a question of how effective it is - I think that most people would be willing to sacrifice some degree of privacy if it was a necessary component in making them genuinely safer. But how can one be certain of a governm
ent's intentions? I struggle to recall or imagine a scenario where a government encroaching on its citizens' privacy or autonomy increases their safety and well-being. Whilst the extent of surveillance in the UK does not come close to that of China, people are becoming increasingly willing to forego their privacy in exchange for the technology and platforms that support our work, personal and social lives.



We choose to share our data with private organisations who can utilise it themselves and/or sell it on to other organisations with an aim to generate revenue. A necessary cost of doing business? Perhaps. Creepy - but only if you stop and think about it (which we don't). Still, seems like a far better deal than having all of our data in the hands of a central government with no option to opt-out. Sorry, China.

Thanks for reading!

See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. 

     

A message for the technologically incompetent

by George Lovell | | 0 comments




So often, people introduce themselves to me as a "Technophobe",  "Luddite" or "Dinosaur", typically accompanied by a shameful smile. I suspect in many cases that leading with mild self-deprecation is a defence mechanism. The customer expresses their own ignorance and incompetence up front to save on judgement or embarrassment in our subsequent interaction. Either that or it is a subtle request to speak on their level, in the most basic terms - perhaps because they've been made to feel inadequate by other, more tech-savvy people before, who can come across as condescending.  


I suspect that they do not fear the technology itself - rather the opinions and judgement of others which ultimately makes them feel insecure, out-of-touch, old and incapable. Sometimes people will compensate by signalling their competence in other areas - subtly pointing out that they are in fact very good with home DIY, for example, or that they are simply too busy and stressed to deal with tech at the moment. We all feel the need to play this card sometimes.

Such irrational fear can make us reluctant to seek help from a doctor, mechanic, personal trainer, therapist, hairdresser, childcare, or phone shop, choosing to avoid or delay it to our detriment.

To a doctor, your intimate areas are just a bit of skin amongst the ten they saw before lunch, and the thousands they'll see throughout their career. The doctor uses their knowledge and experience to provide treatment and recommendations, not to pass judgement or gossip with their colleagues. I wonder if many patients lead with "I'm really bloated today" or "it's cold in here", before stripping off... 


Personally, I don't care if it takes me an hour to change my windscreen wipers, as long as no one else can see - that would feel awful. What if everyone else finds out?!

Same feelings; different circumstances. 

Our 50,000-year-old human brains cannot stand feeling judged or mischaracterised by our inability to do something, such as use an iPad, because being left behind has historically been a threat to our survival and ability to reproduce. You wouldn't want to be a burden on the tribe when there are limited food and partners, and more competent youngsters vying to take your place.

In 2023, these things are not a threat to your survival. Unfortunately, part of your brain still thinks it's 50,000 BCE.



This trait is observable in a phone shop where, in most cases, an entire relationship is formed by addressing a technical issue - an area in which the worker has greater knowledge and experience than the customer. That's how it should be. That's why it's their job. And if done correctly, it will close that gap ever so slightly, pulling the customer up by solving a problem together, without judgement.

Recognise that every single human brings a unique and valuable skill set to their community.

After all, it wouldn't be fair to judge someone's entire character by their ability to upload photos to the cloud.

And in reality, most self-proclaimed Technophobes are far too self-critical and are much more capable than they realise. It just takes a little bit of effort and patience.

Calling yourself a Luddite doesn't get you off the hook, but I understand where you're coming from.
Thanks for reading!

See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. 

     

Highs & Lows

by George Lovell | | 0 comments

Running a business or having a job comes with its own unique highs and lows.



Running a phone shop is no different. Here's a tiny little insight...

Highs:

> It is important and meaningful work. It's good to know that we provide genuine value and improve people's lives every day.

> Getting to work with real people face-to-face is valuable, and the vast majority of our customers are very pleasant to deal with. We greatly appreciate their loyalty and support. Also, the wide variety of people that we get to work with, of all ages and backgrounds, is nice.

> Fixing things and solving problems is inherently satisfying.

> Being able to work with technology - something we love - in any form is a blessing.

> Things change constantly. There's always something to learn, something to do, and an opportunity to improve.

> Our business isn't particularly susceptible to economic or seasonal changes.

> We have an excellent work environment - we get to wear what we want, listen to what we want, maintain our own workspace, and have good kitchen/bathroom facilities.

Lows:

> Sometimes it is overwhelmingly busy or frustratingly quiet from day to day. A steady and predictable flow would be nice, but that's just not how most businesses work.

> It can be stressful. Trying to recover valuable data from someone's device whilst being pulled in several other directions can really test your mental fortitude.

> It's impossible to stock everything that our customers need or want because there are so many products. Everything costs money, takes up time and space, and eventually goes out of date.

> Pushback from manufacturers who intentionally make it difficult to work on their devices in order to discourage third-party repair - they don't supply parts or schematics, serialise components and block upgrades.

> Replacement parts can sometimes be poor quality or very expensive. Any phone/computer shop that claims that all of their services are 100% affordable and reliable is lying. We can only do our best with what we have.

> Sometimes we will spend hours working on a problem that we cannot solve. That's time and money down the drain.

> As with most professions, a significant proportion of our time and focus is dedicated to repeating mundane tasks and interactions over and over again. Consistently executing in these areas is key to success.

Without a doubt, the highs far outweigh the lows. That's why we've been here every day for a decade.

I can certainly say that I've never once woken up and thought "Awh no, I've got to go to work today", and that's a blessing; in part, thanks to you.

Thanks for reading!

See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. 

     

Would you buy a celebrity's old phone?

by George Lovell | | 0 comments

In 1961, Italian performance artist, Piero Manzoni, produced and sold 90 tins of his own poop. Merda d'artista (the artist's shit), contained 30g of faeces, dried naturally and tinned "with no added preservatives".

Many of these tins sold for tens of thousands of pounds; worth far more than their weight in gold. I found one auction for tin number 54, which sold for £182,500.



In a letter to another artist, Manzoni wrote "if collectors want something intimate, really personal to the artist, there's the artist's own shit, that is really his."

Some of the tins weren't properly sealed and eventually exploded. Imagine that...

In his book, How Pleasure Works, Paul Bloom describes how an object is special “because of its history, either through its relation to admired people or significant events or its connection to someone of personal significance."

I found many examples of this on the internet, including a story of one man who paid $48,875 for a tape measure that was previously owned by John F. Kennedy, seemingly motivated by a sense that it contained some sort of presidential “essence.”



Wild idea - but perhaps not that different to the value that you or I would place on a wedding ring or a child's stick figure drawing - as though a person's essence exists to some degree within that object. Would you trade such an object for an identical copy, or would doing so drain all feelings of awe and reverence that it had previously inspired in you?

Bloom says that "this history is invisible and intangible, and in most cases, there is no test that can ever distinguish the special object from one that looks the same. But still, it gives us pleasure, and the duplicate would leave us cold.”

Whether it's Conor McGregor's championship-winning glove, Steve McQueen's Porsche, or Jimi Hendrix's guitar, people are willing to pay extortionate sums for memorabilia which does not provide any additional utility to the off-the-shelf version. It's actually very unusual for a used product to be sold for significantly more than an equivalent new product, yet some people make a very comfortable living by selling their used underwear on OnlyFans, apparently.

If anything contains an essence, it would surely be our most important, frequently used possession: our mobile phone. So you would think that a Kardashian's old iPhone could fetch quite a high price. Yet I can only find one case where someone paid above retail price for a used mobile phone...



At a basketball game in 2014, Rihanna was taking a selfie with the L.A. Police Commission president when she dropped and broke his iPhone. She signed the back of the case and donated $25,000 to the L.A Police Foundation. The president then sold the broken phone on eBay and raised an additional $65,000.

But this isn't a case of someone buying a phone for its essence. It wasn't Rhianna's phone, and it was sold to raise money for a foundation.



Needless to say, the data inside a phone could be extremely fascinating, insightful and valuable. To gain access to the inner world of your favourite athlete, artist or entrepreneur; from their business deals to their shopping lists to their spending habits; would give you a deep insight into their life.

But if you were to buy a celebrity's phone at auction, it would certainly be reset to factory settings. You'd only have its essence, and whatever value that brings you, if any.

Alternatively, you might see it as an investment - something that will gain value over time and could later be sold for a profit. Given that the market for such a thing clearly doesn't exist, this does not sound like a wise investment - though I'm sure there's at least one filthy-rich creepy collector out there somewhere...

If you've bought or sold your phone through us, then chances are it's been on a unique journey of its own.

My phone belonged to a good customer of ours, who conducts advertising deals via his phone. It has sailed across the Mediterranean and was dropped and broken on a golf course in Spain before I replaced the screen.

For the past 18 months of my life, that same phone has been my sidekick. It's helped me navigate through the Alps, and has fed me thousands of hours of content. It's covered in my DNA, and still has traces of Glastonbury toilets baked into it. It has delivered both fantastic and devastating news, made me laugh and cry, generated income, answered my questions, and held onto my memories and secrets.

In a way, my phone lived a whole life before me, has been through a hell of a lot with me, and will go through a lot with its next owner.

To everyone else, it's just a phone. To me, it has personal significance. Parting with it - for a newer and better model - will be bittersweet.

Is it possible that our phones contain our essence? I don't think so. The stories we tell ourselves about things, influence how we feel about them and consequently shape the essence that we sense in them. Things can grow to become incredibly meaningful to us.



The feelings experienced when walking through Auschwitz, The Colosseum, Wembley Stadium, or London Museum are difficult to comprehend and impossible to explain. Is there an aura, or some kind of intangible energy that encapsulates the past? Perhaps it's all just a story and a feeling.
Thanks for reading!

See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. 

     

You might think VR headsets are dumb, but you'll have one soon enough

by George Lovell | | 0 comments

I haven't tried the Apple Vision Pro, but I can see why it's blowing people's minds.

The visual clarity, eye tracking and gesture controls look absolutely insane. 


For a first-gen product, it's remarkable.

Very few people bought the first-generation, iPhone, iPod or Apple Watch. Have you used one recently? They suck. But at the time, they were the business.


Now that we have some solid hardware from Apple, it will be very interesting to see what third-party software developers can come up with. Just as the iPhone really came into its own when it opened the App Store, headsets will take off when all the super-smart coding nerds have something to work with.


Apple, along with a handful of other established brands, have a strong foothold on the smartphone market. This is different. This is a new product; a new industry; new technology - and with it, comes huge new opportunities. 8 Billion people are waiting to purchase their first headset. The doors are officially wide open.

There's no shortage of opportunities for new, small companies that you've never heard of to disrupt the market and progress it forward.

OpenAI - a small startup founded in 2015 - has just recently come along and blown Google out of the water. They've now partnered with Microsoft, and are currently leading the hottest industry in the world right now: Artificial Intelligence. Google, not looking quite so untouchable all of a sudden, has responded - releasing a ton of awesome new products in very a short space of time. These companies are greedy (in a good way), and with the stakes at an all-time high, you can bet they're working harder than ever to get their piece of the pie.

This level of breakneck competition is unprecedented, and will accelerate progression in new tech at rates that we've never seen before.


What if augmented reality and artificial intelligence could be combined to create genuinely immersive experiences?

It's a very exciting time.

What I'd give to have a glimpse into the year 2030...
Thanks for reading!

See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about.