Why Choose Talkback?


Experienced & Professional Team
Talkback Comms was established in 1989, which makes us one of the longest running companies in the industry. 
The business is well-established within the area, and we ourselves are local residents and supporters of the community.

Modern Repair & Retail Centre
We have everything you need on-site or within the premises:
- Fully equipped workshop to carry out repairs on-site, quickly and in any quantity
- Fully stocked, retail showroom for all mobile accessories and essentials, kept clean and up to date
- Free parking and disabled parking
- Disabled access to our store via a lift
- Toilets
- Waiting area with sofas, coffee machine, vending machine and TV
- Highly rated Cafe nearby 

We open early - see our address and opening times here.

Unbeatable Customer Service
Customer satisfaction is often overlooked in the mobile phone repair industry.
For us, providing a quality and comprehensive customer service experience for every single customer is our #1 priority, as demonstrated by our #1 Google ranking for mobile phone centres in Bristol & the South West!
All of our staff are honest, friendly and knowledgeable individuals that are adequately trained and experienced in customer service.
Our store is open Monday - Saturday, and you can reach us anytime via our Live Chat window.

Industry-Leading Repair Service
We are committed to surpassing and advancing the mobile phone repair industry standard. We're working to ensure that the process of getting your phone repaired is best achieved through Talkback Comms by offering the following...
 
Range of services:
- Most companies don't offer logic board and microchip repairs, and often won't work on some of the smaller phone manufacturers.

- We repair almost any device with any fault, be it a screen repair, battery replacement, liquid damage or microchip repair. 
We also offer original and compatible screens for iPhone!
Talkback Comms is an iTechnician approved repair centre and PhoneMend approved service member.
We also buy phones - working or broken.
 
Turnaround Time:
- Repair companies may take hours, days or even weeks to get your phone fixed, and some companies require an appointment.

- We provide an ultra-fast turnaround, with no appointment required, so you're not without your phone for long.
We complete 90% of repairs within 1 hour, and over 95% same-day (based on average monthly statistics).
We even offer a loan-phone service, should you need a phone whilst yours is in for repair.
 
Facilities & Service:
- Some repair centres are not sufficiently equipped to meet all of their customers needs.

- We have a fully equipped, modern repair & retail centre, open 6 days a week, with friendly, expert staff on-hand to provide the right products and best possible service to all of our customers.

Warranty & Reliability:
- The majority of repair companies offer 3 or 6 months warranty on their parts.

- Repairs and replacement components from Talkback Comms come with a 12 month warranty as standard; (excluding liquid damage, software & board repairs); so you're covered for significantly longer if a fault develops. 
We take all necessary steps to ensure that the chance of this happening is minimised, including a meticulous testing procedure and prudent part sourcing. 
See our Terms & Conditions for more information on our warranty policy.

Data & Security:
- Some repair centres will erase your device before repairing it. Other repair centres aren't complaint with GDPR law, and may therefore not have the vital procedures in place to handle sensitive data on their customers devices.

- We won't erase your device, and data from our customers devices is never stored on our system. We have data protection polices and procedures in place, in compliance with GDPR law, to prevent data and security breaches. 
 
 
Online Service:
- A lot of repair shops still only operate from their stores.

- We offer the best mail-in repair service available. You can book a repair through our website and have a shipping label provided. We'll get your device repaired and sent back out the day we receive it, in most cases.
Our website also enables users to get a quote for repair, read about our services in detail and contact us anytime via email or live chat.

Quality Products
We're not just a repair centre.
We have a fully stocked retail showroom, filled with a range of products that we believe in. It is our aim to provide premium products at an affordable price...

Pre-Owned Phones & Tablets:
- Buying pre-owned smartphones and tablets has always been regarded as a risky and confusing endeavour, whereby customers aren't sufficiently informed on the condition or reliability of the product and whether it is right for them.

- All of our pre-owned devices are unlocked, fully reset and thoroughly tested to ensure that they are in full working order. Every device comes with a comprehensive 6 month warranty as standard.
Our staff are on-hand to provide honest and impartial help and advice when it comes to purchasing a new device.
We've sold over 10,000 pre-owned devices to date!

Accessories:
We stock a wide variety of cases, chargers, headphones, and other essentials. 
All of our products are sourced from reputable suppliers; are competitively priced; and come with a warranty.

Business & Trade
We don't just work business to consumer.
We work with companies big and small. We provide our products and repair services to local and national organisations. Registered business accounts receive a range of benefits.
Read more about our business services here