If your console is on, but just displays a black screen, or if it's freezing on the home screen, then you could have a faulty drive.

Note: If you are experiencing issues with your console, It's worth trying a factory reset before sending it in for repair.

If you want to upgrade your drive so that you have more storage, then your existing data can be saved and transferred onto a larger drive.

If the original drive is corrupted, the data cannot be recovered or transferred onto a replacement drive.

Like a computer, the Xbox requires a drive to be formatted, with the official Xbox firmware & operating system installed.

You have the option to install an SSD (Solid State Drive), but we generally recommend sticking to a HDD (Hard Disk Drive). An SSD will speed up load times, but will not increase in-game performance. They are more expensive than HDDs - meaning you'll be spending more money or settling for less storage. However, SSDs are more durable than HDDs because they have no moving parts and are less susceptible to shock damage.