Frequently Asked Questions
- General
- Buy a Device
- Sell a Device
- Repairs & Services
- Repair Centre & Retail Shop
- Payment, Prices & Accounts
- Talkback Tips
General
Do you have a shop, and where is it?
Our repair centre & retail shop is in Kestrel Court, Harbour Road, Portishead. We are 0.2 miles up from Waitrose and 0.1 miles up from Subway. Look out for Pure Offices - Kestrel Court. We are situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
What do you do?
We repair phones, tablets, computers, laptops, games consoles, smartwatches & other electronics.
We provide tech products & services.
We buy & sell phones & tablets.
We have a repair centre & retail shop in Portishead.
Do you repair X?
We repair and service most consumer electronics. We work on smartphones, tablets, Windows laptops, MacBooks, smartwatches, iPods and more.
I'm experiencing technical difficulties... Can you help?
We are happy to assist with most technical issues where we can. If you're stuck trying to set up your new phone, or you suspect your laptop has a virus, or you just need some technical advice, give us a call or visit our store.
Do you collect & deliver or do call-outs?
We offer a local collection & return service for repairs.
Buy a Device
What devices do you sell?
We sell a range of pre-owned Apple phones and tablets, new and pre-owned Android phones and tablets.
We also sell a range of basic phones including Nokia and Doro.
All our devices are SIM-free, contract-free, unlocked and ready to use.
Do your pre-owned devices come with a warranty?
Yes, our phones and tablets come with a 6-month warranty. Our technicians thoroughly test our devices to ensure that they're in perfect working order. Read about our warranty here.
Do pre-owned phones have a new battery?
We check the battery capacity as part of our testing checklist. An iPhone battery must be at 90-100% capacity to meet our criteria - this is expected to perform reliably for at least 12 months. If the battery does not meet our testing criteria, we fit a brand new one.
If a battery fails or performs inadequately during the warranty period, we will replace it for you.
Can I upgrade/trade-in my phone?
Yes! We'll transfer your data, set up your new device and buy your old one.
We'll do this as two separate transactions, rather than part exchange.
I've never owned a smartphone or tablet before... Can you help?
Absolutely - we're first-time smartphone specialists!
How are online orders delivered?
Devices are sent out first class via Royal Mail or DHL, which is usually delivered next working day.
Sell a Device
What type of devices do you buy?
We buy most current smartphones and tablets such as iPhones, iPads and Samsung devices. We buy them new, used, working, broken or faulty.
How much will you pay for my device?
It depends on manufacturer, model, network, condition and faults. We quote on a case-by-case basis, and we pay significantly more than other recyclers on average.
You can get a quote via our online quote form. If you're local, just drop it down.
We give quotes as estimates. We need to inspect and test the device before we can buy it - see our Terms & Conditions.
How can I sell my device to you?
You can post your device to us, or visit our store.
We will need your bank details for payment, and a form of ID. You must erase all data and accounts.
We cannot buy a device that still has your data on it. If you're local, and you cannot erase your data due to the device being damaged, drop it down so that we can fix it. Then we can erase the device and make payment.
All the information you need and our terms & conditions can be found here.
How and when will I get paid?
We pay via bank transfer. We pay same-day in most cases.
We will need your bank details for payment, and a form of ID.
We need to inspect and test the device before we can buy it - see our Terms & Conditions.
Can I upgrade/trade-in my phone?
Yes! We'll transfer your data, set up your new device and buy your old one.
We'll do this as two separate transactions, rather than part exchange.
Can I sell multiple devices?
You can sell us as many as you like! Fill out one quote form/purchase sheet per device.
My phone is damaged... Will you still buy it?
Yes - we will in most cases. Physical damage and faults will decrease the value.
We do not purchase devices that contain user data/accounts, are liquid damaged, or have severe logic board faults.
Do you need the box or charger?
We quote for the device only. You needn't provide the box or any accessories.
What should I do if my device has no value?
Pass it on to a friend or family member.
Donate it to a charity shop.
Take it to your local recycling centre and put it in the Small Electricals section.
Repairs & Services
I need my device repaired... What do I need to know?
Check out these pages:
The Process
Our Service & What We Do
Terms & Conditions
Repairs & Services
Be advised that all information and prices relating to repair on our website are general guidelines. We cannot confirm many things without assessing a device in person.
What do you repair?
We work on phones, tablets, laptops, smartwatches, iPods, consoles and more. We do screen repairs, battery replacements, liquid damage treatment, data recovery, logic board diagnostics, microsoldering, network unlocking and anything else you need.
How much does a repair cost?
Some repair prices are listed on our website:
iPhone Repairs
iPad Repairs
Samsung Repairs
You can get a quote for repair here.
Be advised that all information and prices relating to repair on our website are general guidelines. We cannot confirm many things without assessing a device in person.
If your device has multiple faults, we may offer a multi-repair discount. In a lot of cases, we will need to book the device in for inspection before we can confirm the cost of repair. A technician will contact you to confirm a price and discuss your options.
Price will vary depending on cost and availability of parts, and the complexity of work required.
How long does a repair usually take?
It depends on the particular device, repair required and time that it is dropped in. We know how important your device is to you, and we strive to make the repair process as efficient and convenient as possible. We offer an express turnaround - most repairs are done within an hour.
Most iPhone repairs are almost always completed in less than an hour. Most Samsung & Huawei repairs are completed in 1-2 hours. Most iPad repairs are completed in 2-4 hours. Most laptop repairs and computer services are completed within 1 day. Logic board repairs, liquid damage treatment, data recovery and other advanced services may take a few days to complete.
For sealed devices and components, we fit strips of tape to hold the parts in place whilst they set, so that you can collect it sooner.
We will give an estimate as to when your device is going to be ready. We will contact you as soon as it is complete. Please provide a contact number or email address.
We keep a lot of parts in stock, such as iPhone, iPad and Samsung screens, batteries and charging ports. If we don't have the parts needed in stock, we can order them in for next working day, and get the repair booked in when we have them; so you're not without your device for too long.
For mail-in repairs, the time-scales are the same; plus postage times (usually 1 working day each way). We'll repair and dispatch the device back to you the day that we receive it in most cases.
If you're in desperate need of a device whilst yours is in for repair, check out our loan phone service.
I'm going to get my device repaired... What do you need from me?
We will need the following:
- The device (obviously).
- Your name.
- Contact details - to let you know when it's ready, or in case a technician needs to speak to you.
- Device passcode - for testing before and after repair.
- Description of fault(s) and additional details - provide information that will assist us with repair, describe how and when faults occur, and device history.
- Confirmation that you understand and agree to our Terms & Conditions.
- Payment upon collection for in-store customers, or before dispatch for mail-in repairs.
We may need the following:
- Your address - only required for collection and return & mail-in repair.
- The SIM card or charger - if the fault specifically relates to the SIM/network or charging the device.
- Account details and passwords - if we are doing data transfer, data recovery or device setup.
Do you fix computers?
Yes! We are constantly working on computers, and offer a great value range of computer services.
We repair Windows computers and MacBooks.
Do you unlock phones/do software services?
Yes, we do. Find out more here.
My battery runs down quickly... Does my phone need a new battery?
Most likely. Batteries are consumable components, which means that they will degrade over time. We do tons of battery replacements, especially for iPhones - which typically need a new battery every 2-3 years.
However, there are a number of other faults that can cause your battery to drain quickly. Be sure to let our technicians know if your phone gets hot or has other performance issues.
How do I send a device in for repair?
If it is an iPhone, iPad or Samsung, you can view and purchase the repair through our website. If it's a different manufacturer or you can't find the repair you need, contact us for a quote first.
Fill in the Repair Sheet & enclose it with the device. We can provide a shipping label, or you can send it via your own means.
We'll repair it & send it back to you fast. More information on mail-in repair is available here.
Can I book an appointment to get my device repaired?
You don't need an appointment to get your device repaired during our opening times, but you're welcome to book or contact us to make arrangements that suit you.
You can request an out of hours appointment here. You can book local collection & return here.
Will I lose my data if I get my phone repaired?
Some repair centres erase the device before repair. We do not erase the device before repair. In most cases, there is no reason as to why you should lose any data or information on your device.
Advanced services and logic board repair are subject to an increased degree of risk and complexity, which may affect data.
Please note that we do not take responsibility for the loss of any data and suggest backing up your device beforehand if you're concerned about losing your data. Refer to the manufacturer's website for information on how to do this.
Do you use genuine parts?
We source and fit the best quality parts available. We are constantly testing and refining our parts and procedures.
Some manufacturers sell genuine service pack components, which are identical to your original components. Other manufacturers do not. We source genuine, OEM or high quality compatible parts from various suppliers.
We offer two options on iPhone screen replacements - Original or High Quality Compatible. Read more about these screens here.
We like to be transparent, and provide our customers with the information that they need. Speak to a technician for more information on your repair.
Do repairs come with a warranty?
Most repairs come with a 12-month warranty. See our Terms & Conditions for more information.
What if I have an issue after getting my phone repaired?
Unfortunately we do occasionally get faulty replacement components. This is a reality that all repair centres have to deal with. Any replacement components we fit are of very high quality, fitted with care by a skilled technician, and fully tested before being returned. We take the necessary steps to reduce the likelihood of you having a problem with a replacement screen, battery etc.
If you do develop an issue with a replacement part whilst it's in warranty, we will make getting it rectified a priority. This usually requires having the part replaced.
Most repairs come with a warranty as standard. You can see more information regarding what's covered under warranty and for how long in our Terms & Conditions.
Why do you need my passcode?
All repair centres require the customer to provide access to their device or supply the passcode.
Our technicians need to test your device before and after repair. We cannot test new or existing components without access to the device. If we do not have access, we cannot give a warranty on the repair.
We will never access or store your personal data. You can back up and erase the device before handing it in for repair if you'd prefer.
Do you need my SIM card, SD card or charger?
Generally we do not need any of these items. We just need the device fully intact with all its parts.
If the fault specifically relates to the SIM/network or charging the device, then we may need these items.
I've dropped my phone down the toilet... Can you help?
Yes, we do liquid damage repairs all the time.
See our dedicated liquid damage page, don't try to charge it, don't put it in rice, and get it to us ASAP.
Will my phone still be waterproof after you repair it?
No. Once a device has been damaged, opened, or repaired, it has permanently lost water resistance. We will take all necessary steps to fully seal the device, but do not guarantee equivalent protection to that of the original factory seal. We advise keeping your device away from liquid exposure.
I drop my phone all the time... Do you do phone insurance?
We don't offer an insurance service.
We do however offer Accidental Damage Care for iPhone. Find out more here.
Portishead Repair Centre & Retail Shop
Where is the shop?
We are based in Kestrel Court on Harbour Road in Portishead. We are 0.2 miles up from Waitrose and 0.1 miles up from Subway. Look out for Pure Offices - Kestrel Court. We're situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
We have Portishead's best café right next to us. We have a lounge with food and drink machines & TV in Pure Offices reception. It's a 2 minute walk to: Sainsbury's, Lidl, Home Bargains, Waitrose, Subway, Wetherspoons, Aqua, Bottelinos, Parish Wharf Leisure Centre and Portishead Marina.
Do I need an appointment?
You don't need an appointment to visit our store during our opening times; you can just turn up.
You are welcome to book here or contact us to make arrangements that suit you.
What are your opening times?
Click the link below to view our opening times and check seasonal opening times.
What products do you sell in-store?
We keep a range of products in stock, including our pre-owned & refurbished devices.
We stock a wide variety of accessories including glass screen protectors, iPhone cases, iPad cases, Samsung cases, mains chargers, car chargers, data cables, power banks, flash drives, SD cards, earphones, mini speakers, car mounts, Bluetooth keyboards and other essentials.
We create our own custom screen protectors and skins! See: TechWrap.
Do you do repairs at the shop?
Yes, we have a fully equipped repair centre with technicians.
Payment, Prices, Discounts & Accounts
Are prices inclusive of VAT?
All prices are as they appear. Repair prices include VAT & fitting. All pre-owned devices are sold on the margin scheme, so there is no VAT to pay.
Be advised that all information and prices relating to repair on our website are general guidelines. We cannot confirm many things without assessing a device in person.
If you need a VAT receipt, just ask.
How do I pay?
For website orders: You can pay via PayPal. You do not need to have a PayPal account - just continue as a guest with your card details. Alternatively, you can buy now and pay 30 days later with Klarna.
In-store: We accept cash or card.
For business customers: We accept cash, card, bank transfer or payment on account.
For anything else: We can take a card payment over the phone.
We do not accept American Express.
Do you offer discounts?
Business and trade accounts get discounts on all of our services.
If your company is registered for Talkback Plus, employees can redeem a £5.00 discount on iPhone & iPad repairs.
NHS staff, Blue Light Card holders, Avon & Somerset Police and Avon Fire & Rescue can redeem a £5.00 discount on iPhone & iPad repairs.
Gordano School & Sixth Form students can redeem a free glass screen protector with any repair.
Check out: Discounts, Community & Sponsorship
Do you offer business accounts?
Yes, your business/organisation can open an account with Talkback Comms.
Business accounts receive a ton of benefits. Some organisations are eligible for Talkback Plus, whereby staff, friends & family receive discount and priority service on repairs.
We have been working with other businesses for over 30 years! We do trade repairs, supply products to a variety of organisations across the country, and we love working with local business.
Do I have to create an account on the website?
No. You have the option to create an account or check out as a guest.
Talkback Tips
How do I find my model number or IMEI number?
Update or restore a disabled iPhone or iPad
If your device says that it is disabled, and to try again in 1 minute, this is because the incorrect passcode has been entered 5 times.
How do I do a factory reset?
Performing a factory reset will erase all content and data, so make sure you back up or save anything that you don't want to lose.
You'll need to perform a factory reset if you are going to sell your device.
You may need to perform a factory reset to fix a software issue.
You will be asked to enter your passcode to confirm that you want to erase your device. You may also be asked for your Apple ID, Samsung account or Google account password. This is a security feature that prevents people from erasing and selling stolen devices.
Is your device affecting your sleep quality?
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