Why Choose Talkback?


Experienced & Professional Operation

Talkback Comms was established in 1989, which makes us one of the longest running companies in the industry. 

The business is well-established within the area, and we ourselves are local residents and supporters of the community.



Modern Repair Centre & Retail Shop

We have everything you need on-site:

  • Fully equipped workshop to carry out all repairs on-site; quickly and in any quantity
  • Fully stocked, clean and up to date retail showroom; selling tech accessories and essentials
  • Skilled and friendly team of technicians on hand to assist with products, repairs and technical issues
  • Free parking and disabled parking
  • Disabled access to our store via a lift
  • Toilets
  • Waiting lounge with food and drink machines & TV 
  • Portishead's best Café, lots of shops and things to do nearby
We open early - see our address and opening times here.





Unbeatable Customer Service

Customer satisfaction is often overlooked and undervalued in the mobile phone repair industry. 

Providing a quality and comprehensive customer service experience for every single customer is our #1 priority, as demonstrated by our #1 Google ranking for mobile phone centres in Bristol & the South West!

We have an intense focus and passion for providing value and solving problems for our customers. We work relentlessly to develop our skills, refine procedures and continuously improve the quality of our service. 

All of our staff are honest, polite, respectful and knowledgeable. We are extremely grateful for all of our customers, and blessed to be able to deal with them directly every day.

 



Industry-Leading Repair Service

We are committed to surpassing and advancing the industry standard. We want the process of getting your device repaired to be best achieved by using Talkback Comms.
 
Range of services
Most companies don't offer logic board and microchip repairs, and often won't work on some of the smaller phone manufacturers.

We repair almost any device with any fault. We repair phones, tablets, laptops, smartwatches, consoles and more. We do screen repairs, battery replacements, liquid damage treatment, data recovery, logic board diagnostics, microsoldering, network unlocking and anything else you need.

Talkback Comms is an iTechnician approved repair centre, PhoneMend and ComputerMend approved service member.
 
Turnaround Time
Repair companies often take hours, days or even weeks to fix your phone, and some companies require an appointment.

We provide an ultra-fast turnaround, with no appointment required, so you're not without your phone for long. We keep a substantial amount of parts in stock, and complete most repairs within the hour.
 
Facilities & Service
Some repair centres are not sufficiently equipped to meet all of their customers needs.

We have a fully equipped, modern repair centre & retail shop, open 6 days a week, with friendly, expert staff on-hand to provide the right products and best possible service to all of our customers. 

Warranty & Reliability
The majority of repair companies offer 3 or 6 months warranty on their parts.

Most repairs and replacement components from Talkback Comms come with a 12-month warranty as standard. We take all the necessary steps to maximise the quality of our work including a meticulous testing procedure and prudent part sourcing. 

Data & Security
Some repair centres will erase your device before repairing it. Other repair centres aren't compliant with GDPR law, and may therefore not have the vital procedures in place to handle sensitive data on their customers devices.

We won't erase your device, and we do not store sensitive information on our system. We have data protection polices and procedures in place, in compliance with GDPR law, to prevent data and security breaches. 
 
 
Service Options
A lot of repair centres still only operate from their stores.

We offer the best mail-in repair service available. Our website enables users to get a quote for repair, read about our services in detail and contact us anytime for assistance. We offer out-of-hours appointments, collection & return, and more flexible options for our customers.

Unique Repair Services Exclusive To Talkback Comms



We're always working to stand out from the crowd: 

  • Original vs Compatible Screens For iPhone
  • Accidental Damage Cover For iPhone
  • Loan Phone Service
  • Out Of Hours Repairs
  • Local Collection & Return

Read about these services here



Quality Products

We have a fully stocked retail showroom, filled with a range of products. It is our aim to provide premium products at an affordable price.

Refurbished Devices
Buying a pre-owned smartphone or tablet has always been regarded as a risky and confusing endeavour, whereby customers aren't sufficiently informed on the condition or reliability of the product and whether it is right for them.

We provide quality, reliable refurbished smartphones and tablets at affordable prices.

We have a dedicated team who invest a great deal of time and care into sourcing the highest quality products. We use reputable, approved suppliers to source products that we are confident will meet our standards, and our customers needs.

Our technicians rigorously test and inspect every device individually using a comprehensive testing checklist to ensure full functionality. 

Our in-house technicians will carry out any repairs or refurbishing processes as required.

All devices are erased and reset to factory settings.

All of our pre-owned devices are SIM-free; unlocked, and come with a 6-month warranty.
We offer fast and free delivery.

We've sold over 14,000 pre-owned devices and counting!

Buy a Device

Accessories
We stock a wide variety of accessories including iPhone cases, iPad cases, Samsung cases, mains chargers, car chargers, data cables, power banks, flash drives, SD cards, earphones, mini speakers, car mounts, Bluetooth keyboards and other essentials. 

All of our products are sourced from reputable suppliers, competitively priced, and come with a warranty.



Trade-in Or Sell Us Your Old Device

We buy phones & tablets - new, used, working, damaged or faulty. 

We pay more than most recycling companies and we pay same-day in most cases.



Here To Help

If you're in need of technical support or advice, pop in and see us or give us a call anytime.

We can recommend a device that suits your needs, advise on the best network coverage in your area, do a free battery health check, check out a suspected computer virus, and much more!


Business & Trade

We don't just work business to consumer. We work with companies big and small.

We provide our products and repair services to local and national organisations. Registered business accounts receive a ton of extra benefits. 

Business & Trade



Community

We support our community, and we offer discounts to groups such as NHS staff, blue light card holders and Gordano Sixth Form Students.