About Us

Unboxing your sleek new bit of tech, peeling off the protective plastic to reveal a beautiful slice of engineering and ingenuity... There are few greater joys in life than switching your new device on to set it up. You're blown away by how incredibly fast it is; how much better the interface, camera, display, graphics and battery life are... Gets you every time.

But peace and joy are fleeting. Inevitably, the screen will crack, and what was once a sleek piece of cutting-edge tech is now a sorry mess of scratches and dents. Perhaps the battery barely lasts the morning, or some of the apps and programs keep crashing. What was once a source of joy has become a source of pain and frustration.

At this point, you're already being bombarded left, right and centre with constant reminders and promises that the brand-new (and basically identical) model will solve all your life's problems for the very reasonable price of one arm and a leg. You feel that there's no option but to throw your once-revered companion into landfill and sign your life away to Big Tech yet again.

We're here to save you the pain, hassle and money.

With our experience, plus a fully equipped repair centre & retail shop, armed with thousands of pounds worth of tools and gadgets, we might just be better positioned to handle your tech needs than a pop-up shop, an eBay seller, or your Uncle Mike that used to work in IT and watches phone repair tutorials on YouTube.     

Why Choose Talkback?

Raising The Standard

Technology plays an increasingly critical role in our everyday lives.

Our industry is enormous and ever-growing, Yet it lacks on so many levels - which is unforgivable, given how important our devices are to us

We've all experienced it: hidden costs, pushy sales, misinformation about parts and products, devices that stop working days after purchase, repair jobs that look like they were done by an impatient toddler.

It's unprofessional. It's uninspired. It's why people don't trust the industry. 

Why should consumers be forced to choose between a shoddy product and service, or being charged an absolute fortune by the big brands?

That's what we're here to fix. We are working hard every day to surpass and advance the industry standard - because actually, buying, selling or repairing your device should be a fair, affordable, stress-free process.

We are passionate about what we do; always looking to learn and improve, so that we can make a living by providing genuine, lasting value to others.

Our Story

We, like most people, have become voluntary slaves to our precious phones, tablets, laptops, smartwatches and other tech.

We can't go a day without them. We can't remember life before them.

The first iPhone was released in 2007.

We jumped on the bandwagon, of course. We didn't camp outside the Apple store for 10 days. But we happily joined the 6.1 million people that could justify the £269 price tag to upgrade from their Moto Razr or BlackBerry Curve.

And It was great! For a while... Until, inevitably, it broke.

It took a few phones in the bin and money down the drain through some smashed screens and the occasional swim in the toilet bowl before we asked ourselves, "Do we really need to chuck our phone away and buy a new one every time it breaks?" The tech was cool, but it didn't seem like it was built to last.

We spotted a market that was generally under-serviced. The potential and necessity for more, professional businesses to enter the space was increasing rapidly.

And thus we quickly shifted from the dull world of telecoms solutions to the then-small, niche market of phone repair; before later expanding into the repair, service and sale of various smart devices and tech. We also hit the refurbished smartphone market right at its inception.

We dabble in the occasional mini speaker, baby monitor, piano or toy robot... 

Since then, we've completed tens of thousands of repairs and sold tens of thousands of devices across 10 countries - establishing ourselves as one of the largest sellers of pre-owned smartphones on Amazon UK! We've gone from a few slow and painful iPhone 3GS screen replacements on a kitchen table, to working with international companies, local schools, the council, the police force, and thousands of customers across the country; all from our very own modern repair centre & retail shop!

Throughout the 90's and 2000's, we ran two shops in Newport, South Wales, where we were teamed up with Cellnet (now O2), One2One (now T-Mobile), and Vodafone. The industry evolved, and years later we relocated to Portishead to pursue a new venture. We feel very much at home here.

Our Philosophy 

We are focused on providing as much value as we can to our team, our customers and our community. We want to play our small part in a vital, exciting, ever-changing industry. We will develop our skills and put them to use in service of something bigger than ourselves.

Running a profitable, sustainable business is a challenging and rewarding endeavour. We're going to enjoy it for as long as we can, and hopefully make the world a slightly better place in the process.

We have a walk-in repair centre and retail shop in Portishead, near Bristol.

We repair and service phones, computers, consoles and other consumer electronics here. We stock an array of high-quality products, accessories and essentials, including smartphones, tablets, basic mobiles, SIM cards, cases, chargers, storage devices, car mounts, audio accessories and more.

We are situated on the balcony, which is on the left as you drive in.

Parking is free. We have a lift for disabled access.

See Our Address & Opening Times

Our Services

We sell a variety of devices including pre-owned and refurbished iPhones, iPads and Samsungs.

We buy phones & tablets - new, used, working, damaged or faulty.

We have a fully equipped repair centre, where we repair phones, tablets, laptops, consoles & more every day


Community & Sponsorship

Life isn't a zero-sum game, and business shouldn't be either. 

Here are some of the great people and organisations that we proudly endorse, support and work with:

See what we're doing to engage with and support the community, other people, businesses and charities...

Business & Trade

Do you own a business/organisation? Register a business account to redeem a ton of benefits for you and your staff:


  • Priority Service
    Ultra fast turnaround on all our services 
  • Personal Service
    Reach your dedicated account manager at any time
  • Payment Terms
    No need to pay up front - Pay by invoice with credit terms
  • Volume Discounts
    Bespoke and flexible pricing plans to meet your needs and provide maximum value 
  • Talkback Plus
    Redeem the same benefits for your staff, friends & family

We've worked with all manner of organisations since the 80's. We keep it simple. We'll focus on what we do so that we can provide you and your business with genuine value.

You can start working with us today...

Contact Us

We're here to help everyone, tech-wiz or technophobe, get the most out of their devices!

Reach out to ask a question, get more information about our services, or just ask for some tech advice.

Be sure to check out our FAQ, which contains a ton of information on our services and detailed answers to our most common enquiries. 

You can reach us by phone, email, live chat, Facebook, Instagram or WhatsApp...

Social Media



Follow our pages or See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. You won't be disappointed!

We're active on social media because it helps us promote our services, stay connected to our network and provide value to our customers.

We also just really enjoy creating unique and interesting content!

We need your feedback because we want to offer the best possible service. 

Let us know how your experience was, give us some suggestions on what we could improve, or share some of your ideas.

Click here to leave feedback

Your feedback here is not a public review. It's just an opportunity to share your opinion and help make Talkback Comms better!

It takes about 2 minutes, and no one else can see it.

Public reviews are a key part of maintaining a good reputation.

If you have used our services and would be kind enough to leave us a 5-star review here, we would be most grateful.

We read and respond to all of them.

Do you have something of value to offer?

  • Equipment & parts suppliers
  • Organisations with a business opportunity
  • Individuals that want to join our team or provide a service
Click here to send us an email

That's everything you need to know about us! Thanks for reading, and have a great day!