There's nothing quite like unboxing a new piece of tech. You've do all the research, watched all the videos, run it past your disinterested partner, and finally decided that this is the product that will complete you. So you place the order, triggering a nice dopamine hit to carry you through the next two working days. You arrive home that day bursting with anticipation. You're in luck. The delivery driver hasn't drop kicked your parcel over the fence and into your neighbours pond for once. You hurry inside, grab the nearest sharp object and slash the tape off the brown box along with part of your finger which, thanks to the adrenaline, you won't notice until later when you're trying to work out why your kitchen looks like a crime scene. You unfurl the bubble wrap, taking a moment to pop some bubbles - though no more than seven or eight - you are a grown adult after all. The protective plastic peels off seductively in your hands, revealing the most stunning thing you ever have or will ever lay eyes on. You marvel at it like a piece of fine art; caress it like a newborn baby. It is a truly beautiful slice of engineering and ingenuity. And it's all yours.

And you haven't even switched it on yet. For reasons that go beyond humanity's current understanding of the universe, setting up a new device is simultaneously the most painful, most wonderful experience. It isn't easy, but it's the necessary process for newborn device and user to bond.

It's finally up and running and oh my gosh look at how fast it is! It puts your previous piece of trash device to shame. The display is sharp. The camera slaps. The graphics are better than real life. The buttons do button things but somehow better. The interface has you feeling like a time-travelling James Bond. This will take some getting used to, but you are 100% here for it.

But such awe and excitement is fleeting. Inevitably, the once brilliant screen cracks, and what was once a sleek piece of shiny new tech is now a sorry mess of scratches, dents, and software glitches. Furthermore, some of the apps keep crashing, it only connects to the Wi-Fi when it feels like it, and the battery barely gets you through to lunchtime. What was once a source of great joy and power has transformed into a source of great pain and frustration. All this hassle can't be good for your mental health.

It's in this moment, right as you reach breaking point, that the corporate overlords descend from the heavens, offering up a remedy for all your life's problems. The oracle is delivered through your decrepit device in the form of ads: videos, reels, emails, podcasts, blimps and billboards smash you from all angles while you work, while you eat, while you sleep. The new, vastly improved (basically identical) model is now available for pre-order. It's bigger, better, bolder, brainier, and available in four luxurious colour finishes. And it can all be yours - all for the very reasonable price of one arm and a leg. Who needs multiple limbs in this day and age anyway? Walking, cooking, typing, driving - there's an app for that ya know. 

Alas, you're left with no option but to throw your once-revered companion into landfill, empty your wallet, and sign your life away to Big Tech yet again. Part of you can't help but wonder, as you reluctantly tap on the Add to Basket button with your soon-to-be sliced-off finger, what if there's a better way...

Raising The Standard

Technology plays an increasingly critical role in our everyday lives.

Our industry is enormous and ever-growing, Yet it lacks on so many levels - which is unforgivable, given how important our devices are to us. 

We've all experienced it: hidden costs, pushy sales, misinformation about parts and products, devices that stop working days after purchase, repair jobs that look like they were done by an impatient toddler.

It's unprofessional. It's uninspired. It's why people don't trust the industry. 

Why should consumers be forced to choose between a shoddy product and service, or being charged an absolute fortune by the big brands?

That's what we're here to fix. We are working hard every day to surpass and advance the industry standard - because actually, buying, selling or repairing your device should be a fair, affordable, stress-free process.

We are passionate about what we do; always looking to learn and improve, so that we can make a living by providing genuine, lasting value to others.

And It was great! For a while... Until, inevitably, it broke.

It took a few phones in the bin and money down the drain through some smashed screens and the occasional swim in the toilet bowl before we asked ourselves, "Do we really need to chuck our phone away and buy a new one every time it breaks?" The tech was cool, but it didn't seem like it was built to last.

We spotted a market that was generally under-serviced. The potential and necessity for more, professional businesses to enter the space was increasing rapidly.

And thus we quickly shifted from the dull world of telecoms solutions to the then-small, niche market of phone repair; before later expanding into the repair, service and sale of various smart devices and tech. We also hit the refurbished smartphone market right at its inception.

We dabble in the occasional mini speaker, baby monitor, piano or toy robot... 

Since then, we've completed tens of thousands of repairs and sold tens of thousands of devices across 10 countries - establishing ourselves as one of the largest sellers of pre-owned smartphones on Amazon UK! We've gone from a few slow and painful iPhone 3GS screen replacements on a kitchen table, to working with international companies, local schools, the council, the police force, and thousands of customers across the country; all from our very own modern repair centre & retail shop!

See Our Address & Opening Times

Life isn't a zero-sum game, and business shouldn't be either. 

See what we're doing to engage with and support the community, other people, businesses and charities...
 

Business & Trade

We've worked with all manner of organisations since the 80's. We keep it simple. We'll focus on what we do so that we can provide you and your business with genuine value.

You can start working with us today...

Contact Us

We're here to help everyone, tech-wiz or technophobe, get the most out of their devices!

Reach out to ask a question, get more information about our services, or just ask for some tech advice.

Follow our pages or See Our Blog for the latest industry news, tech tips, company updates, and anything else we feel like writing about. You won't be disappointed!

We're active on social media because it helps us promote our services, stay connected to our network and provide value to our customers.

We also just really enjoy creating unique and interesting content!

We need your feedback because we want to offer the best possible service. 

Let us know how your experience was, give us some suggestions on what we could improve, or share some of your ideas.

Click here to leave feedback

Your feedback here is not a public review. It's just an opportunity to share your opinion and help make Talkback Comms better!

It takes about 2 minutes, and no one else can see it.

Public reviews are a key part of maintaining a good reputation.

If you have used our services and would be kind enough to leave us a 5-star review here, we would be most grateful.

We read and respond to all of them.

Do you have something of value to offer?

• Equipment & parts suppliers
• Organisations with a business opportunity
• Individuals that want to join our team or provide a service

Click here to send us an email



That's everything you need to know about us! Thanks for reading, and have a great day!