When you first unwrapped and switched on your device, you were awestruck by how sleek it looked, how fast it was, and how much better the camera, display and battery life were...
But this joy was short-lived when the screen cracked, the back got scratched, the battery started draining and apps started crashing.
At this point you're already being bombarded left, right and centre with constant reminders and promises that the brand-new (and basically identical) model will solve all your life's problems for the very reasonable price of just one arm and a leg.
We're here to save you the hassle.
With our experience, plus a fully equipped repair centre & retail shop
, armed with thousands of pounds worth of tools and gadgets, we might just be better positioned to handle your tech needs than a pop-up shop, an eBay seller or your Uncle Mike that used to work in IT and watches phone repair tutorials on YouTube.
Raising The Standard
Our industry is enormous and ever-growing. Yet it's lousy on so many levels; which is unforgivable; given how important our devices are to us.
We've all experienced or witnessed it: hidden costs, pushy sales, misinformation about parts and products, devices that stop working within days, repair jobs that look like they were done by an impatient toddler... The list goes on.
It's unprofessional. It's uninspired. It's why people don't trust the the industry.
Why should consumers have to choose between a shoddy product and service, or being charged an absolute fortune by the big brands?
That's what we're here to identify and fix. We're working hard every day to surpass and advance the industry standard - because actually, buying, selling or repairing your device should be an affordable, stress-free process.
We, like most people, have become voluntary slaves to our precious phones, tablets, laptops, smartwatches and so on.
And It was great! For a while... Until, inevitably, it broke.
It took quite a few phones in the bin and money down the drain through some smashed screens and the occasional swim in the toilet before we asked ourselves, "Do we really need to chuck it away and buy a new one every time it breaks? These are cool but they're not exactly designed to last..."
We spotted a market that was generally under-serviced and lacking. But the potential and necessity for more, professional businesses to enter the space was increasing. Rapidly.
And thus we quickly shifted from the dull world of telecoms solutions to the then-small and niche market of phone repair; before later expanding in to the repair, service and sale of various smart devices and tech. We also hit the refurbished tech and re-sale market right at its inception.
Since then, we've completed tens of thousands of repairs and sold tens of thousands of devices across 10 countries - We were at one point one of the largest sellers of pre-owned smartphones on Amazon UK! We've gone from slow and painful iPhone screen replacements on a kitchen table, to a highly reputable Company, completing bulk-orders for and working with national companies, local schools, councils and police forces from our very own modern repair centre & retail shop!
We originally had a couple of stores in Newport, South Wales, where we were teamed up with Cellnet (now O2), One2One (now T-Mobile), and Vodafone.
It was many years later that we re-located to Portishead to pursue a new venture.
We are focused on providing as much value as we can to our team, our customers and our community. We want to play our small part in a vital, exciting and ever-changing industry. We will develop our skills and put them to use in service of something bigger than ourselves. We're going to enjoy the process.
We have a walk-in repair centre and retail shop in Portishead, near Bristol.
We do repairs here, and we stock an array of high-quality products, accessories and essentials, including smartphones, basic mobiles, SIM cards, cases, chargers, storage devices, car mounts, audio accessories and more.
We're situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
See Our Opening Times
Repairs, Unlocking & Other Services
We have skilled and competent technicians that work on phones, tablets, laptops & more every day, from screen and battery replacements, to microchip soldering, logic board diagnostics and liquid damage data recovery. We also do software services such as unlocking.
We get things done faster - so you’re never without your device for too long. 80% of repairs are completed within an hour and 90% of repairs are completed same-day - no appointment required! The remaining 10% are mostly advanced services and uncommon repairs.We are confident in the consistent quality of our parts and labour. We give a 12-month warranty on most repairs. We never cut corners, we use meticulous testing procedures and are prudent in parts sourcing. And if something does go wrong, we’ll get it sorted for you.
Price, speed and reliability are our key focus. But we want to stand out from the crowd. That’s why we offer a range of unique repair services, such as local same-day collection & return, out of hours appointments, a loan phone service, a choice of original or compatible screens, and accidental damage cover for iPhone.
There's 3 Ways To Get Your Device Repaired
Restore your device to it's original glory without breaking the bank...
We sell a variety of devices including pre-owned and refurbished iPhones, iPads and Samsungs.
We carefully source and meticulously test all devices that we sell. Every product comes with a warranty to cover you against manufacturing defects. We also carry out a battery health test, erase all data and check device history on national databases.
Enjoy a fantastic quality product at a fraction of the price - Our products are a great value alternative to buying a brand new handset, taking out a 2 year contract or taking a chance on eBay or Gumtree.
Everything we sell is tested, reset, unlocked; SIM-free, contract-free. This means you can use your device straight-away, on any network; at any time.
Every little helps, right? We dispatch all orders fast & free.
Treat yourself to something nice for half the price...
We've developed a quick and simple recycling service that helps find a new home for unwanted tech.
We buy phones & tablets, whether they're new, used, working, damaged or faulty.
You'll be pleasantly surprised by our prices - we pay more than most recycling companies on average.
Most mobile phone recycling companies pay a flat-rate for phones classed as faulty, which ends up being significantly less for damaged and locked phones. We quote for each device on a case-by-case basis, so that you get paid its full value.
You'll get paid faster too! We pay via same-day transfer in most cases.
Just fill in our quick form to send us some information about the device(s) you'd like to sell, and we'll get back to you with a quote!
Trade-in or get some cash for your old device...
Community & Sponsorship
Life isn't a zero-sum game, and business shouldn't be either.
Here are some of the great people and organisations that we proudly endorse, support and work with:
See what we're doing to engage with and support the community, other people, businesses and charities...
Ultra fast turnaround on all our services
Reach your dedicated account manager at any time
No need to pay up front - Pay by invoice with credit terms
Bespoke and flexible pricing plans to meet your needs and provide maximum value
Redeem the same benefits for your staff, friends & family
We've been working with businesses of all types and sizes since the 80's. We keep it simple. We'll focus on what we do, and how we can actually help provide you and your business some value.
Get your devices repaired, purchase phones, tablets or accessories for your business...Contact Us
Ask a question, get more information about our services, or ask for some tech advice.
Be sure to check out our FAQ
for useful information on common queries.
We're here to help everyone - tech-wiz or technophobe - get the most out of their devices!
You can reach us by phone, email, live chat, Facebook or WhatsApp...
Stay tuned for all of our updates, tips and industry news.
We're active on social media because it helps us promote our services, stay connected to our network and provide value to our customers.
We look forward to sharing more, better content in future!
We need your feedback because we want to offer the best possible service.
Let us know how your experience was, give us some suggestions on what we could improve and share some of your ideas.
Your feedback is not a public review. It's just an opportunity to share your opinion and help make Talkback Comms better!
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