Unboxing your sleek new bit of tech, peeling off the protective plastic to reveal a beautiful slice of engineering and ingenuity... There are few greater joys in life than switching your new device on to set it up. You're blown away by how incredibly fast it is; how much better the interface, camera, display, graphics and battery life are... Gets you every time.
But peace and joy are fleeting. Inevitably, the screen will crack, and what was once a sleek piece of cutting-edge tech is now a sorry mess of scratches and dents. Perhaps the battery barely lasts the morning, or some of the apps and programs keep crashing. What was once a source of joy has become a source of pain and frustration.
At this point, you're already being bombarded left, right and centre with constant reminders and promises that the brand-new (and basically identical) model will solve all your life's problems for the very reasonable price of one arm and a leg. You feel that there's no option but to throw your once-revered companion into landfill and sign your life away to Big Tech yet again.
We're here to save you the pain, hassle and money.
With our experience, plus a fully equipped repair centre & retail shop, armed with thousands of pounds worth of tools and gadgets, we might just be better positioned to handle your tech needs than a pop-up shop, an eBay seller, or your Uncle Mike that used to work in IT and watches phone repair tutorials on YouTube.
Why Choose Talkback?
Technology plays an increasingly critical role in our everyday lives.
Our industry is enormous and ever-growing, Yet it lacks on so many levels - which is unforgivable, given how important our devices are to us.
We've all experienced it: hidden costs, pushy sales, misinformation about parts and products, devices that stop working days after purchase, repair jobs that look like they were done by an impatient toddler.
It's unprofessional. It's uninspired. It's why people don't trust the industry.
Why should consumers be forced to choose between a shoddy product and service, or being charged an absolute fortune by the big brands?
That's what we're here to fix. We are working hard every day to surpass and advance the industry standard - because actually, buying, selling or repairing your device should be a fair, affordable, stress-free process.
We are passionate about what we do; always looking to learn and improve, so that we can make a living by providing genuine, lasting value to others.
We, like most people, have become voluntary slaves to our precious phones, tablets, laptops, smartwatches and other tech.
We jumped on the bandwagon, of course. We didn't camp outside the Apple store for 10 days. But we happily joined the 6.1 million people that could justify the £269 price tag to upgrade from their Moto Razr or BlackBerry Curve.
And It was great! For a while... Until, inevitably, it broke.
It took a few phones in the bin and money down the drain through some smashed screens and the occasional swim in the toilet bowl before we asked ourselves, "Do we really need to chuck our phone away and buy a new one every time it breaks?" The tech was cool, but it didn't seem like it was built to last.
We spotted a market that was generally under-serviced. The potential and necessity for more, professional businesses to enter the space was increasing rapidly.
And thus we quickly shifted from the dull world of telecoms solutions to the then-small, niche market of phone repair; before later expanding into the repair, service and sale of various smart devices and tech. We also hit the refurbished smartphone market right at its inception.
Since then, we've completed tens of thousands of repairs and sold tens of thousands of devices across 10 countries - establishing ourselves as one of the largest sellers of pre-owned smartphones on Amazon UK! We've gone from a few slow and painful iPhone 3GS screen replacements on a kitchen table, to working with international companies, local schools, the council, the police force, and thousands of customers across the country; all from our very own modern repair centre & retail shop!
Throughout the 90's and 2000's, we ran two shops in Newport, South Wales, where we were teamed up with Cellnet (now O2), One2One (now T-Mobile), and Vodafone. The industry evolved, and years later we relocated to Portishead to pursue a new venture. We feel very much at home here.
We are focused on providing as much value as we can to our team, our customers and our community. We want to play our small part in a vital, exciting, ever-changing industry. We will develop our skills and put them to use in service of something bigger than ourselves.
Running a profitable, sustainable business is a challenging and rewarding endeavour. We're going to enjoy it for as long as we can, and hopefully make the world a slightly better place in the process.
We repair and service phones, computers, consoles and other consumer electronics here. We stock an array of high-quality products, accessories and essentials, including smartphones, tablets, basic mobiles, SIM cards, cases, chargers, storage devices, car mounts, audio accessories and more.
We are situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
We sell a variety of devices including pre-owned and refurbished iPhones, iPads and Samsungs.
We buy phones & tablets - new, used, working, damaged or faulty.
We have a fully equipped repair centre, where we repair phones, tablets, laptops, consoles & more every day
Here are some of the great people and organisations that we proudly endorse, support and work with:
Do you own a business/organisation? Register a business account to redeem a ton of benefits for you and your staff:
We've worked with all manner of organisations since the 80's. We keep it simple. We'll focus on what we do so that we can provide you and your business with genuine value.
You can start working with us today...
We're here to help everyone, tech-wiz or technophobe, get the most out of their devices!
Reach out to ask a question, get more information about our services, or just ask for some tech advice.
Be sure to check out our FAQ, which contains a ton of information on our services and detailed answers to our most common enquiries.
We're active on social media because it helps us promote our services, stay connected to our network and provide value to our customers.
We also just really enjoy creating unique and interesting content!
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Let us know how your experience was, give us some suggestions on what we could improve, or share some of your ideas.
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