Bookings Form: Coronavirus Outbreak

 
Please see our COVID-19 statement and updates - Click here

Our opening times are as usual. We are currently dealing with customers through our window, rather than in the shop. Please just knock on the door and wait to be served.

You no longer need to book an appointment before visiting our store, but please do not visit us if you have been diagnosed with COVID-19, suspect there's a chance that you have it, or have been in close contact with someone that has. 
Due to the increasing severity of the situation and restrictions made by government to reduce social contact, we have made the following changes:

  • The shop will be closed to the public 
  • We will be taking appointments via the form at the bottom of this page
  • We will offer a collection & return service for repairs & services where possible and safe to do so
  • We will sell & deliver products where possible and safe to do so

This is effective as of 25/03/2020.

Phone, Tablet & Accessory Sales

We've had great demand for our refurbished devices. We can still source stock, and we have plenty of iPads available for students doing home-learning.  

  • Delivery is available
  • We have pre-owned & refurbished iPhones, iPads & Samsungs in stock
  • Basic phones & pay as you go SIM cards in stock
  • Chargers & other tech essentials in stock

Please contact us to place an order or make an enquiry.

Repairs, Unlocking & Services 

A big thanks to everyone that has been keeping us very busy with repairs. We have tons of parts in stock and we're still getting most repairs done same-day.

If you'd like to book a repair, service or appointment of any kind, please complete the form at the bottom of the page.

We have created this form specifically for the coronavirus outbreak, so that we can make safe and convenient arrangements.

The form has the following sections: 

Section 1: Device Details
Section 2: Appointment Details
Section 3: Health Questions + Terms & Conditions
Section 4: Contact Details

Please complete the form honestly and in full.

Please sanitise your device and the bag/box that it's in with an anti-bacterial wipe. We will do the same when returning it to you.

You will be given 4 options on the form:

  • In-Store Appointment - We will arrange to meet you at our store. We are here most of the time. We will interact through our window.

    This is what we've been doing most.

  • Drop Off & Return Home - You will package up your device in a jiffy bag or small box and post it through our letterbox or pass it through our window. We will return the device by posting it through your letterbox.

    This has been the preferred option for many as it eliminates all social contact and is time-flexible.

  • Collection & Return Home - We will arrange to collect your device from your home address. We will return the device by posting it through your letterbox.

    Elderly and vulnerable customers get priority on this. 

  • Mail-in Service - Post your device to us. We can provide a Royal Mail shipping label if you need one. Once complete, we will post it back to you.

    Select this option if you're not local to us


We will be reviewing and handling all appointment requests on a case-by-case basis.

We will be in contact via email or phone to confirm your booking. We'll give clear and specific instructions on how to proceed, go over sanitation practices for your device, and discuss any queries you have.  

Full payment of the agreed amount will be required before we return your device or deliver any products. This will be taken via card over the phone, or through our website; which uses PayPal.

We reserve the right to decline or cancel any booking if we deem it to be unnecessary or unsafe, or if we cannot provide the service. 

We will take all necessary precautions to minimise social contact and expect you to do the same. 

Please understand that we cannot offer you any service if there's any possibility that you or anyone in your home is or has been infected with coronavirus.

We will endeavour to offer the best service possible during this time. Please be patient with us, and please understand that we have limited stock and resources.

Be advised that if a stricter lock down is implemented, we will be forced to close all operations entirely. If we are asked to close, we will close immediately. If we deem it unsafe to continue, we will cease trading. Stay up to date on our website and social media pages.

If you're dropping off - Kestrel Court Business Park gates are currently open 7:00 - 18:00 every day. 

Important
Please see our Terms & Conditions For Repair.
You will be asked to confirm that you understand and agree to these terms in the form.

If you have any questions or need any more information, contact us.