Bookings Form: Coronavirus Outbreak

 

IMPORTANT 
Please see our COVID-19 statement and updates - Click here. Do not visit our store without authorisation.
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Due to the increasing severity of the situation and restrictions made by government to reduce social contact, we will be limiting our services for the foreseeable future:

  • The shop will be closed to the public 
  • We will offer a collection & return service for repairs & services where possible and safe to do so
  • We will sell & deliver products where possible and safe to do so

This is effective as of 25/03/2020.
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If you'd like to book a repair, service or appointment of any kind, please complete the form at the bottom of the page.

We have created this form specifically for the Coronavirus outbreak, and includes the following sections: 

Section 1: Device Details
Section 2: Appointment Details
Section 3: Health Questions + Terms & Conditions
Section 4: Contact Details

Please complete the form honestly and in full.
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Please sanitise your device and the bag/box that it's in with an anti-bacterial wipe. We will do the same when returning it to you.

You will be given 4 options on the form:

  • Drop Off & Return Home - You will package up your device in a jiffy bag or small box and post it through our letterbox. We will return the device by posting it through your letterbox. (This is the preferred option as it eliminates all social contact and is most time-flexible. Please select this option if possible)
  • Collection & Return Home - We will arrange to collect your device from your home address. We will return the device by posting it through your letterbox. (This will be available for local customers only)
  • Mail-in Service - We will provide a Royal Mail shipping label, so that you can post your device to us. We will post it back to you. (Select this option if you're not local to us)
  • In-Store Appointment - We will arrange to meet you at our store. (This is available if absolutely necessary, with no other option)

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Phone, tablet & accessory sales: 

  • Delivery available
  • Pre-owned & refurbished iPhones, iPads & Samsungs in stock
  • Basic phones & pay as you go SIM cards in stock
  • Chargers & other tech essentials in stock

Please contact us to place an order.

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We will be reviewing and handling all appointment requests on a case-by-case basis.

We will be in contact via email or phone before confirming your booking. We'll give clear and specific instructions on how to proceed, go over sanitation practices for your device, and discuss any queries you have.  

We reserve the right to decline or cancel any booking if we deem it to be unnecessary or unsafe, or if we cannot provide the service. 

Full payment of the agreed amount will be required before we return your device or deliver any products. This will be taken via card over the phone, or through our website; which uses PayPal.

Please understand that we have limited stock and resources.

We will endeavour to offer the best service possible during this time. Please be patient with us.

We will take all necessary precautions to minimise social contact and expect you to do the same. 

Please understand that we cannot offer you any service if there's any possibility that you or anyone in your home is or has been infected with Coronavirus.

Be advised that if a stricter lockdown is implemented, we will be forced to close all operations entirely. If we are asked to close, we will close immediately. If we deem it unsafe to continue, we will cease trading. Stay up to date on our website and social media pages.
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If you're dropping off - Kestrel Court Business Park gates are currently open 8:00 - 17:00 every day. 

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Important
Please see our Terms & Conditions For Repair.
You will be asked to confirm that you understand and agree to these terms in the form.

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If you have any questions or need any more information, contact us.

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