If your phone has 1 or more faults of any kind; you will need to select 'faulty'. To be classed as a fully 'working' phone, the device must meet the following criteria:
- Fully functional
- All buttons working
- No cracks
- No bending within the frame
- No liquid damage
- No components missing 

Please note that we will not accept any device that has components missing. This includes the battery.
We also do not accept devices that are Activation Locked. Please deactivate any security software such as iCloud & Find my iPhone before sending your phone to us.