The Process Fill out our online form in full. We'll send you a quote for the device, based on the information provided. If you accept the quote, you can post the device to us, or drop it in to our store. If you're posting the device to us, you'll need to fill out the Device Purchase Form. If you're dropping the device to our store, we'll fill out a form with you. Our address and opening times can be found here.
Note: We need a scanned copy of your ID (e.g driving licence) to proceed with the transaction for both postal and local orders.
Condition If your device has one or more faults of any kind, you will need to select 'Damaged/Faulty'. To be classed as a 'Working' device, it must meet the following criteria: - Fully functional - All buttons working - No cracks - No bend in the frame - No liquid damage - No components missing - Factory reset
Please note that we will not accept any device that has components missing. This includes the battery.
We also do not accept devices that are Activation Locked in any case. Please deactivate any security software such as iCloud & Find my iPhone before sending your phone to us.
Posting Your Device To Us Once you've received and accepted your quote, erased the device and filled out the form, see the following steps: