Software & Unlocking Services


This page relates to software services for iPhones, iPads, Android phones & tablets. For computer and laptop services, click here.

These services are available in-store, or via our mail-in service.


iOS Network Unlock

If your phone is locked to a particular network provider, we can unlock it for you. For iPhones, we complete the unlocking process remotely, meaning we'll only need the phone for a few minutes. You can pay, keep hold of your phone, and we'll let you know when it's done.

This is a permanent factory unlock, not a jailbreak.

Some networks share mobile infrastructure; in which case; the phone will not need to be unlocked in most cases. For example, an EE-locked device will be compatible with a BT SIM card. See these four groups below.

EE/BT/1p Mobile/Plusnet/Utility Warehouse:
> Price: £24.99
> Typical turnaround time: 1-3 working days, occasionally longer
> (Phone must be at least 6 months old)
> We cannot unlock corporate locked devices

O2/Virgin/Tesco/giffgaff/Sky/Lycamobile:
> Price: £24.99
> Typical turnaround time: 1-2 working days, occasionally longer

Vodafone/Asda Mobile/Voxi/Talkmobile/Lebara:
> Price: £24.99
> Typical turnaround time: 1-2 working days, occasionally longer

Three/iD Mobile/Smarty/Superdrug Mobile:
> Price: £24.99
> Typical turnaround time: 1-2 working days, occasionally longer

For international/non-UK networks, contact us for a quote or more information.


Android Network Unlock

If your phone is locked to a particular network provider, we can unlock it for you.

This is a permanent factory unlock.

Some networks share mobile infrastructure, in which case, the phone will not need to be unlocked in most cases. For example, an EE-locked device will be compatible with a BT SIM card. See these four groups above.

Samsung:
> Price: £20.00
> Typical turnaround time: 2-24 hours, occasionally longer

Huawei:
> Price: £20.00 on average
> Typical turnaround time: 2-24 hours, occasionally longer

Sony:
> Price: £20.00 on average
> Typical turnaround time: 1-3 working days, occasionally longer
> Will not work if your phone is hardlocked - please check this first

For other manufacturers, contact us for a quote or more information.



iOS Factory Reset or Flash

Erase all data from your iPhone or iPad. You may need to do this if you have forgotten your pass code, or if your lock screen says "iPhone Disabled" or "iPhone Unavailable".

This will delete everything on the device. If you have your data backed up to iCloud, then you can get it back by signing into iCloud on setup.

If your phone is constantly rebooting, it might be due to software corruption. However, it could be a hardware fault - in which case, we can investigate further.

You may be required to sign back in with your Apple ID account in order to set up the phone after it has been factory reset. If you cannot do this, we might be able to help you reset it. If not, the phone will be unusable. We cannot bypass activation lock.

> Price: £12.00
> Typical turnaround time: 1-2 hours



Android Factory Reset or Flash

Erase all data from your phone. You may need to do this if you have forgotten your pass code.

This will delete everything on the device. If you have your data backed up to Google Drive or another cloud storage service, then you can get it back by signing into your account on setup.

If your phone is constantly rebooting, it might be due to software corruption. However, it could be a hardware fault - in which case, we can investigate further.

You may be required to sign back in with your Google account in order to set up the phone after it has been factory reset. If you cannot do this, you will also require our FRP bypass service below.

> Price: £12.00 on average, occasionally more
> Typical turnaround time: 1 hour



FRP/Google Account Bypass

If you have factory reset your Android phone, you may be required to sign back in with your Google account in order to set it up. If you cannot do this, we can bypass the lock. This is called factory reset protection.

Samsung, Huawei, Motorola:
> Price: £30.00
> Typical turnaround time: Same-day or next-day

Sony Xperia:
> Price: £35.00
> Typical turnaround time: 3-5 working days



Data Transfer

We can transfer your data from one device to another. We will need your pass code. For iOS, we will need your Apple ID password. For Android, we will need your Google account password.

If you need help setting up other accounts, we can do this together in-store. Please have any required account details and passwords ready.

Note: If you are moving between operating systems, e.g. from a Samsung to an iPhone, we may not be able to transfer all data.

> Average price is £15.00. Maximum of £20.00 if additional work is required.
> Typical turnaround time: Same-day or next-day

If you have purchased a new device from us, we can transfer the data and setup the device free of charge.



Photo/Video Backup

We can save your photos and videos to another storage medium. We can backup to a memory stick, SD card or hard drive. You can provide your own, or buy one from us. Alternatively, we can backup to OneDrive or Google Drive, and share the files.

> Average price is £15.00, plus the cost of a memory stick or SD card if required.
> Typical turnaround time: Same-day or next-day if additional parts are not required

If your device is dead or has a faulty touch screen or display, then we will need to take extra steps to recover the data. This may cost more and/or take longer.



WhatsApp Migration Between iOS & Android

Transferring WhatsApp chat history between different operating systems is not straightforward, but we can do this for you.

> Price: £49.99
> Typical turnaround time: Same-day or next-day



Clean Up & Optimisation

If you are getting bombarded with notifications, ads, and pop ups, it usually just needs a bit of tidying. We can go through this together.

> Average Price: £10.00, £5.00 for a quick job
> Usually done whilst you wait



Android IMEI Change/Blacklist Removal

If your phone has been mistakenly reported as lost or stolen, or your phone has been banned from an app such as Snapchat, we can change the IMEI number.

Please backup your data and factory reset your device first.

> From: £69.99
> Typical turnaround time: Same-day or next-day



Print SMS Text Messages From iPhone

Convert text messages to a PDF or TXT file. We are unable to do this in some cases.

> From: £29.99
> Typical turnaround time: Same-day or next-day



Print SMS Text Messages From Android

We can print text messages in an easily readable format. We can do this for most models.

> From: £24.99
> Typical turnaround time: Same-day or next-day



Things We Cannot Do

> iCloud Removal/Apple Activation Lock Bypass
> iPhone IMEI Change/Blacklist Removal
> Remove Corporate Locks or Mobile Device Management
> Sony Xperia Hardlock Reset


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