Software & Unlocking Services
Software services for iPhones, iPads, and Android phones and tablets. For computers and laptops, see Computer Services.
All services are available in-store or through our mail-in repair service.
iPhone Network Unlock
If your iPhone is locked to a network, we can unlock it. We do this remotely, so we only need the phone for a few minutes – you can pay, keep your phone, and we'll let you know when it's done.
This is a permanent factory unlock, not a jailbreak.
Price: £20–£25
Turnaround: 1–3 working days, occasionally up to 10
Android Network Unlock
If your Android phone is locked to a network, we can unlock it.
This is a permanent factory unlock.
Price: £15–£20
Turnaround: 1–3 working days, occasionally up to 10
iPhone/iPad Factory Reset
If the software has become corrupted, you've forgotten your passcode, or the lock screen says "iPhone Disabled" or "iPhone Unavailable", we can reset the device to factory settings. This erases all data.
If your data is backed up to iCloud, you can restore it by signing in to iCloud during setup.
After the reset, you'll need to sign in with the Apple Account linked to the device. Without it, the device cannot be used – we cannot bypass Activation Lock.
Price: £12
Turnaround: 1–2 hours
Android Factory Reset
If the software has become corrupted or you've forgotten your passcode, we can reset the device to factory settings. This erases all data.
If your data is backed up to a cloud service, you can restore it by signing in during setup.
After the reset, you'll need to sign in with the Google account linked to the device. This is Google's Factory Reset Protection (FRP). If you can't, we can remove FRP for you, with proof of ownership.
Price: From £12, or from £30 if FRP removal is needed
Turnaround: 1–2 hours
Data Transfer
We can move your data from one device to another. We'll need your passcode, plus your Apple Account password for iPhones and iPads, or your Google account password for Android.
If you need help setting up other accounts, we can do this together in-store – please have your account details and passwords ready.
Moving between operating systems (e.g. Samsung to iPhone)? We may not be able to transfer everything.
Price: £12–£25 – free if you've bought the device from us
Data Backup & Recovery
We can save your photos, videos and other data to a memory stick, SD card or hard drive – bring your own or buy one from us. We can also back up to OneDrive or Google Drive and share the files with you.
If your device is liquid damaged, dead or has a broken screen, we can try to recover the data.
Clean-up & Optimisation
Bombarded with notifications, ads, pop-ups or malware? We'll clean up your device and deal with any security threats.
Average price: £20
Things We Cannot Do
- iCloud removal or Activation Lock bypass
- iPhone IMEI changes or blacklist removal
- Corporate lock or Mobile Device Management (MDM) removal
- Sony Xperia hardlock reset
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