iPad Repairs: Choosing Correctly & Things To Consider


Correctly diagnosing the fault with your device can save a lot of time. We recommend reading the information below to help ensure that your selecting the repair/service that you need. We've also included some key points & things to consider for certain repairs. Be sure to read about the repair/service you are thinking of ordering.

Glass Screen Replacement (iPad 2/3/4/5, Mini/Mini 2, Air)
Select this repair if the external glass is cracked or the touch screen is not working properly.
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LCD Replacement (iPad 2/3/4/5, Mini/Mini 2/Mini 3, Air)
Select this repair if the display is damaged. If the device appears to be on, i.e. it rings and makes noises, but there is no display, the LCD is broken and will require replacing. 
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Screen Replacement (Glass & LCD) (iPad Mini 4, Air 2)
Select this repair if the external glass is cracked, touch screen is not working properly and/or the display is damaged. If the device appears to be on, i.e. it rings and makes noises, but there is no display, the LCD is broken and will require replacing. 
Note: Having the screen replaced on an iPad Air 2 may result in the loss of automatic sleep/wake function with compatible cases & smart cases.
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Charging Port
If your device fails to take a charge then it could be a fault with the charging port (where the cable plugs in to). If the device wont charge, or charges intermittently, then a replacement charging port is required. If there is some indication of charge going in but the device will not power on, it may be a battery fault.
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Audio Jack 
If you cannot hear anything with headphones plugged in to your device, the audio jack will need replacing. 
If you can only hear audio with headphones plugged in, this may also be a faulty audio jack. Without headphones in, use the volume keys to turn the volume up or down. If the volume symbol has 'Headphones' written above it, its a fault with the audio jack.
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Home Button
If your home button has become unresponsive, it can be replaced.
Note: A replacement home button will result in the permanent loss of Touch ID functionality, as the original home button is uniquely coded to match the logic board. You will not be able to use your fingerprint to unlock the screen or use Apple Pay. It is possible that your Touch ID may already be faulty if the home button is not working; but if not; it is up to you to decide which function you would rather have.
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Front Camera
If the camera on the front of your device is damaged, blurry, out of focus or just shows a black screen, select this repair.
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Rear Camera
If the camera on the back of your device is damaged, blurry, out of focus or just shows a black screen, select this repair.
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Wi-Fi Antenna
If the Wi-Fi signal is much weaker than it should be, the antenna needs replacing.
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Inspection/General/Other

If you're not sure what is wrong with your device, select this option.
Many repairs and services are covered under our £12 general inspection fee. 
If you speak to a technician, they may suggest you select this option in some cases.
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The Process

Print: Postage Label & Repair Sheet

How To Post Your Device To Us