FAQs


Do you have a shop?
Yes we do. We have a retail shop & repair centre. If you are local to us you can visit our store. For our address & opening hours, see About Us. We offer the same services in-store that we do online, no appointment required.

What phones & tablets do you sell?
We sell pre-owned Apple iPhones, iPads & Samsung phones. Our devices are unlocked to all networks, fully tested & come with a warranty.

How are phones delivered?
Phones are sent out for next day delivery, free of charge, via Royal Mail, DHL or UPS.

How do I send in a device for repair?
If it is an iPhone or iPad, you can purchase the repair through our website (if its a different manufacturer you'll need to contact us for a quote first). Fill in the Repair Sheet & enclose it with the device. You can opt to have a shipping label sent to you for £5.00, or you can send it via your own means. We'll repair it & send it back to you fast.
More information regarding getting your phone repaired including our Terms & Conditions is available on the iPhone & iPad repair listings. 


How long do repairs take?
We stock most parts and offer a same-day service. For those wishing to visit out repair centre, most repairs can be completed within 1-2 hours. For those using our mail-in repair service, we complete most repairs the day that we receive them. Some repairs take longer to turn around than others, but we always aim to get things done quickly and offer the fastest online repair service. Once the repair/repairs are completed, we send it back via a next day delivery service. 

Do you have corporate accounts?  

Other businesses & organisations can open an account with Talkback Comms. Corporate accounts receive benefits such as credit & discount. Some organisations are eligible for Talkback Plus, whereby staff, friends & family receive discount and priority service on repairs. Talkback Plus is invitation only. See more on corporate

Can I sell my phone to you?
Yes, we buy used phones. We pay more on average than other mobile phone recycling companies. See Sell a Phone and get a quote.

Are prices inclusive of VAT?
All prices are as they appear. Repair prices include VAT & fitting. All pre-owned devices are sold on the margin scheme, therefore there is no VAT to pay.

Can I create an account on the website?
You have the option to create an account or checkout as a guest.

How do I pay?
You will pay via PayPal on the website. You do not need to have a PayPal account in order to do this. Just continue as a guest with your card details. We accept cash or card in store, and can take card over the phone when necessary.