Frequently Asked Questions
- General
- Buy a Device
- Sell a Device
- Repairs & Services
- Repair Centre & Retail Shop
- Payment, Prices & Accounts
General
Do you have a shop, and where is it?
Our repair centre & retail shop is in Kestrel Court, Harbour Road, Portishead. We are 0.2 miles up from Waitrose and 0.1 miles up from Subway. Look out for Pure Offices - Kestrel Court. We are situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
What do you do?
We repair phones, tablets, computers, laptops, games consoles, smartwatches & other electronics.
We provide tech products & services.
We buy & sell phones & tablets.
We have a repair centre & retail shop in Portishead.
Do you repair X?
We repair and service most consumer electronics. We work on smartphones, tablets, Windows laptops, MacBooks, smartwatches, iPods and more.
I'm experiencing technical difficulties... Can you help?
We are happy to assist with most technical issues & enquiries where we can. If you're stuck trying to set up your new phone, or you suspect your laptop has a virus, or you just need some technical advice, give us a call or visit our store.
Do you collect & deliver or do call-outs?
We offer a local collection & return service for repairs for a fee. We do not do home call-outs or deliveries, and we do not carry out work on your premises.
Buy a Device
What devices do you sell?
We sell a range of pre-owned Apple phones and tablets, new and pre-owned Android phones and tablets.
We also sell a range of basic phones including Nokia and Doro.
All our devices are SIM-free, contract-free, unlocked and ready to use.
Do your pre-owned devices come with a warranty?
Yes, our phones and tablets come with a 12-month warranty. This covers manufacturing defects, software and hardware faults. It does not cover physical damage or misuse.
Every device is fully tested and prepared by a technician prior to sale.
Do pre-owned phones come with a new battery?
We check the battery capacity as part of our testing procedure.
If the existing battery does not meet our testing criteria, we fit a brand new one.
If a battery fails or performs inadequately during the warranty period, we will replace it for you.
Can I upgrade/trade-in my existing phone?
Yes - depending on what it is.
We'll transfer your data on to the new device, then erase and buy your old one.
Note: This must be complete with two separate transactions, rather than part exchange.
See what your device is worth:
I've never owned a smartphone or tablet before... Can you help?
Absolutely. We are first-time smartphone specialists!
How are online orders delivered?
Devices are sent out via Royal Mail next working day delivery service.
Sell a Device
What type of devices do you buy?
We buy select Apple and Android phones and tablets. We buy them new, used, working, broken or faulty.
See what your device is worth:
How much will you pay for my device?
It depends on several factors including model, condition and performance. We quote on a case-by-case basis, and we pay significantly more than other recyclers on average.
You can get an estimate via our form below. If you're local, you can pop it in to our store.
We need to inspect and test the device to confirm its value and before we agree to buy it.
How do I sell my device to you?
You can post your device to us, or visit our store.
We need your bank details for payment, and photo ID.
Please charge the device and erase all data if possible.
If you cannot erase the data due to a broken screen or defective battery, just let us know.
All the information you need including our terms & conditions can be found here.
How and when will I get paid?
Once the device has been tested and verified, and the price agreed, we will make payment via bank transfer. We pay same-day in most cases.
We will need your bank details (account number and sort code) for payment, and a form of photo ID.
Can I upgrade/trade-in my phone?
Yes - depending on what it is.
We'll transfer your data on to the new device, then erase and buy your old one.
Note: This must be complete with two separate transactions, rather than part exchange.
See what your device is worth:
My phone is damaged... Will you still buy it?
Yes - we buy damaged and faulty devices.
We do not purchase devices that contain user data, are blacklisted, liquid damaged, severely damaged, or have logic board faults.
If you cannot erase the data due to a broken screen or dead battery, just let us know and we'll see what we can do.
Do you need the box or charger?
We quote for the device only. You needn't provide the box or any accessories.
What should I do if my device has no value?
If it works:
Keep it as a spare
Pass it on to a friend or family member.
Donate it to a charity shop.
If it doesn't work:
Take it to your local recycling centre and deposit it in the Small Electricals section.
Repairs & Services
Everything you need to know about getting your device repaired
See these four pages:
You can also Get a Quote for repair.
All information and prices relating to repair on our website are general guidelines.
Price and parts availability are subject to change.
We cannot diagnose or guarantee anything until a technician has assessed the device.
What do you repair?
We work on phones, tablets, laptops, smartwatches, iPods, consoles and more. We do screen repairs, battery replacements, liquid damage treatment, data recovery, logic board diagnostics, microsoldering, unlocking, and software repair.
How much does a repair cost?
Some repair prices are listed on our website:
iPhone Repairs
iPad Repairs
Samsung Repairs
For everything else, you can Get a Quote for repair.
All information and prices relating to repair on our website are general guidelines.
Price and parts availability are subject to change.
If your device has multiple faults, we may offer a multi-repair discount.
In some cases, we will need to book the device in for inspection before we can confirm the cost of repair. A technician will then contact you to discuss your options.
How long does a repair usually take?
It depends on the device, repair required, whether we have the parts in stock, and how busy we are.
Your device will be added to the job queue.
We know how important your device is to you, and we strive to make the repair process as efficient and convenient as possible. Please understand that you are not the only one who needs their device back ASAP, and that we are working as fast as we can.
We offer an express turnaround - most phone repairs are done in 1-2 hours. If we need to order parts, we can usually get them delivered the next working day. Most tablet & laptop repairs are complete in 1-2 days. Most console, smartwatch, logic board, liquid damage, and advanced repairs are done in around 1 week.
Any time estimates are that - estimates. We cannot guarantee when your device will be ready for collection. We will contact you as soon as your device is ready for collection. Please provide a contact number or email address.
For fastest turnaround, we recommend calling to order and/or reserve parts and arrange a time slot for drop off. Please do not miss your appointment.
For sealed devices and components, we fit strips of tape to hold the parts in place whilst they set, so that you can collect it sooner.
For mail-in repairs, the same system and time-scales apply, plus postage times (usually 1 working day each way).
I'm going to get my device repaired... What do you need from me?
We will need the following:
- The device (obviously).
- Your name.
- Contact details - to let you know when it's ready, or if a technician needs to speak to you about your repair.
- Device passcode - for testing before and after repair.
- Description of fault(s) and additional details. Please provide any information that will help us with diagnostics and repair. A description of how and when faults occur, device history - previous damage and/or repair - is useful.
- Signed confirmation that you understand and agree to our Terms & Conditions.
- Payment upon collection for in-store customers, or before dispatch for mail-in repairs.
Note: You can drop off or collect on behalf of another individual with proof of their consent and the repair sheet.
We may need the following:
- Your address - only required for collection and return or mail-in repair.
- The SIM card or charger - if the fault specifically relates to the network or charging the device.
- Account details and passwords - if we are doing data transfer, data recovery or device setup.
- Anything you think we may need to test the device, e.g. controllers, games, and docks for consoles.
Do you fix computers?
We fix laptops. We do not work on desktop computer currently.
For Windows laptops, we do hardware and software repairs.
For MacBooks, we do screen repairs, battery replacements etc. We do not do software.
Do you unlock, unblock, and reset devices?
Yes, we do. Find out more here.
My battery runs down quickly... Does my phone need a new battery?
Batteries are consumable components, which means that they will degrade over time. We do tons of battery replacements, especially for iPhones.
There are, however, a number of other faults that can cause your battery to drain quickly. Be sure to let our technicians know if your phone gets hot or has other performance issues.
How do I send a device in for repair?
If it is an iPhone, iPad or Samsung, you can view and purchase the repair through our website. If it's a different manufacturer or you can't find the repair you need, contact us for a quote first.
Fill in the Repair Sheet & enclose it with the device. We can provide a shipping label, or you can send it via your own means.
We'll repair it & send it back to you fast. More information on mail-in repair is available here.
Can I book an appointment to get my device repaired?
You don't need an appointment to get your device repaired during our opening times, but you're welcome to book or contact us to make arrangements that suit you.
You can request an out of hours appointment here. You can book local collection & return here.
Will I lose any data if I get my phone repaired?
Some repair centres erase your device before repair. We do not erase your device before repair. In most cases, your data is not at risk of being lost or damaged.
Advanced services and logic board repair are complex, risky procedures which can affect data. If the software is corrupt, your device may need to be restored, which will erase any data. We cannot rescue data from a dead or unrepairable device.
We cannot backup or store your data, and we do not take responsibility for the loss of any data. If you're concerned about data loss, we highly recommend backing up your device before submitting it for repair.
Do you use genuine parts?
We source and fit the best quality parts available. We are constantly testing and refining our parts and procedures.
Some manufacturers sell genuine service pack components, which are identical to your original components. Other manufacturers do not. We source genuine, OEM or high quality compatible parts from various suppliers.
For iPhone repairs, some replacement parts will register as an "Unknown Part" in service history. We offer several options for iPhone screen replacements. Read more here.
We are transparent and provide our customers with the information that they need. Speak to a technician for more information.
Do repairs come with a warranty?
Most repairs come with a 12-month warranty. See our Terms & Conditions for more information.
Why do you need my passcode?
All repair centres require the customer to provide access to their device or supply the passcode.
Our technicians need to test your device before and after repair. We cannot test new or existing components without access to the device. If we do not have access, we cannot give a warranty on the repair.
We will never access or store your personal data.
You can back up and erase the device before handing it in for repair if you'd prefer.
Better yet, put your device into repair mode or maintenance mode, if it has that function.
I've dropped my phone down the toilet... Can you help?
Yes, we do liquid damage repairs all the time.
See our dedicated liquid damage page, don't try to charge it, don't put it in rice, and get it to us ASAP.
Will my phone still be waterproof after you repair it?
No. Once a device has been damaged, opened, or repaired, it has permanently lost water resistance. We will take all necessary steps to fully seal the device, but do not guarantee equivalent protection to that of the original factory seal. We advise keeping your device away from liquid exposure.
Portishead Repair Centre & Retail Shop
Where is the shop?
We are based in Kestrel Court on Harbour Road in Portishead. We are 0.2 miles up from Waitrose and 0.1 miles up from Subway. Look out for Pure Offices - Kestrel Court. We're situated on the balcony, which is on the left as you drive in.
Parking is free. We have a lift for disabled access.
We have Portishead's best café right next to us. We have a lounge with food and drink machines & TV in Pure Offices reception. It's a 2 minute walk to: Sainsbury's, Lidl, Home Bargains, Waitrose, Subway, Wetherspoons, Aqua, Bottelinos, Parish Wharf Leisure Centre and Portishead Marina.
Do I need an appointment?
You don't need an appointment to visit our store during our opening times.
It may be worth calling to check our stock and/or availability before making the trip.
You are welcome to book here or contact us to make arrangements that suit you.
What are your opening times?
Click the link below to see our opening times and seasonal opening times.
What products do you sell in-store?
We keep a range of products in stock, including our pre-owned devices and custom skins and protectors. We stock a wide variety of accessories including iPhone cases, iPad cases, mains chargers, car chargers, data cables, power banks, flash drives, SD cards, earphones, mini speakers, car mounts, Bluetooth keyboards and other essentials.
Do you do repairs at the shop?
Yes, we have a fully equipped repair centre and technicians.
Payment, Prices & Accounts
Are prices inclusive of VAT?
All prices are as they appear. Repair prices include VAT & fitting. All pre-owned devices are sold on the margin scheme with 0 VAT.
If you need a VAT receipt, just ask and we will email it to you.
How do I pay?
For website orders: You can pay with a credit or debit card via Shop Pay. Alternatively, you can buy now and pay later with Klarna.
In-store: We accept cash, card, or bank transfer. Please do not place an order or pay through the website.
We can take a card payment over the phone.
Registered business customers can pay on account.
We do not accept American Express.
Do you offer discounts for students and other groups?
Check out: Discounts, Community & Sponsorship
Do you offer business accounts?
Yes, your business/organisation can open an account with Talkback Comms.
Business accounts receive a ton of benefits. Some organisations are eligible for Talkback Plus, whereby staff, friends & family receive discount and priority service on repairs.
We have been working with other businesses for over 30 years! We work with businesses and organisations across the country including computer shops, local schools, North Somerset Council and Avon & Somerset Police.