Do you have a shop?
Yes we do. We have a retail shop & repair centre. If you are local to us, you can visit our store. See About Us for our address & opening times. We offer the same services in-store that we do online, no appointment required.
What phones & tablets do you sell?
We sell pre-owned Apple iPhones, iPads & Samsung phones. Our devices are unlocked to all networks, fully tested & come with a warranty.
How are phones delivered?
Phones are sent out for next day delivery, free of charge, via Royal Mail, DHL or UPS.
How do I send in a device for repair?
If it is an iPhone, iPad, Apple Watch or Samsung, you can view and purchase the repair through our website. If its a different manufacturer or you can't find the repair you need, contact us for a quote first. Fill in the Repair Sheet & enclose it with the device. You can opt to have a shipping label sent to you for £5.00, or you can send it via your own means. We'll repair it & send it back to you fast.
More information regarding getting your phone repaired including our Terms & Conditions is available here.
How long do repairs take?
We stock most parts and offer a same-day service. For those wishing to visit out repair centre, most repairs can be completed within 1-2 hours. For those using our mail-in repair service, we complete most repairs the day that we receive them. Some repairs take longer to turn around than others, but we always aim to get things done quickly and offer the fastest online repair service. Once the repair/repairs are completed, we send it back via a next day delivery service.
Do you offer business accounts?
Yes. your business/organisation can open an account with Talkback Comms. Business accounts receive tons of additional benefits. Some organisations are eligible for Talkback Plus, whereby staff, friends & family receive discount and priority service on repairs. Talkback Plus is invitation only. Find out more and get registered here.
Can I sell my phone to you?
Yes, we buy used phones. We pay more on average than other mobile phone recycling companies. See Sell a Phone and get a quote.
Are prices inclusive of VAT?
All prices are as they appear. Repair prices include VAT & fitting. All pre-owned devices are sold on the margin scheme, therefore there is no VAT to pay.
Can I create an account on the website?
You have the option to create an account or checkout as a guest.
How do I pay?
You will pay via PayPal on the website. You do not need to have a PayPal account in order to do this. Just continue as a guest with your card details. We accept cash or card in store, and can take card over the phone when necessary.