FAQs


Do you have a shop?
Yes we do. We have a retail shop & repair centre. If you are local to us, you can visit our store. We offer the same services in-store that we do online, no appointment required.

What products do you sell in-store?
We keep all of our products in stock, including our pre-owned devices. We stock a wide variety of accessories including iPhone cases, iPad cases, Samsung cases, mains chargers, car chargers, data cables, power banks, flash drives, SD cards, earphones, mini speakers, car mounts, Bluetooth keyboards and other essentials. 

What phones & tablets do you sell?
We sell pre-owned Apple iPhones, iPads & Samsung phones. Our devices are unlocked to all networks, fully tested & come with a warranty.

How are phones delivered?
Phones are sent out for next day delivery, free of charge, via Royal Mail or DHL.

How do I send in a device for repair?
If it is an iPhoneiPad, Apple Watch or Samsung, you can view and purchase the repair through our website. If its a different manufacturer or you can't find the repair you need, contact us for a quote first. Fill in the Repair Sheet & enclose it with the device. You can opt to have a shipping label sent to you for £5.00, or you can send it via your own means. We'll repair it & send it back to you fast.
More information regarding getting your phone repaired including our Terms & Conditions is available here

How long does a repair usually take?
It depends on the particular device, repair and time that it is dropped in. We always strive for express turnaround. Most repairs are done within 1-2 hours. iPhone repairs are almost always completed within an hour, whilst iPads, Samsungs & Huaweis are typically completed within 1 day. Most common repairs; screens, batteries, charging ports; can be finished anywhere from 30 minutes - 1 day, depending on whether we have the part in stock. Logic board repairs, liquid damage treatment and repairs to less common devices may take a few days. 

If you're in desperate need of a device whilst yours is in for repair, check out our loan phone service.

Mail-in repairs are completed within the same time frames, but will take an extra day to get back to the customer via a next-day delivery service.

Can I book my device in for repair?
You can get a quote and request an appointment here
. You don't need an appointment to get your device repaired during our opening times, but you're welcome to arrange a time slot that best suits you. 

You can now get your device repaired outside of our opening times! See Out Of Hours Repairs to book an appointment. 

Do you offer business accounts?  

Yes. your business/organisation can open an account with Talkback Comms. Business accounts receive tons of additional benefits. Some organisations are eligible for Talkback Plus, whereby staff, friends & family receive discount and priority service on repairs. Talkback Plus is invitation only. Find out more and get registered here.

Do you do phone insurance?
We don't offer an insurance service. We do however offer Accidental Damage Care! Read more here.

Can I sell my phone to you?
Yes, we buy used phones. We pay more on average than other mobile phone recycling companies. See Sell a Phone and get a quote.

Are prices inclusive of VAT?
All prices are as they appear. Repair prices include VAT & fitting. All pre-owned devices are sold on the margin scheme, therefore there is no VAT to pay.

Can I create an account on the website?
You have the option to create an account or checkout as a guest.

How do I pay?
You will pay via PayPal on the website. You do not need to have a PayPal account in order to do this. Just continue as a guest with your card details. We accept cash or card in store, and can take card over the phone when necessary.